4.9
Out of5 Stars
Overall rating of 338 reviews.
Read our reviews showcasing our customer's experience with our company, outlining our commitment to service and a happy customer. We are dedicated to customer feedback and reviews to listen to our customers and provide the best service possible.
We appreciate our customers taking the time to share their experiences and look forward to working with you.
Sarah Kulchin - April 29, 2022
Very nice, clean, and new facility. The staff was super helpful and kind. Would recommend!
Bob Ritchie - April 22, 2022
Lindsey Betts provides a truly wonder experience. Her knowledge, business demeanor, and delightful personality makes it a wonderful experience at Sherlock Self Storage. People enhance the business experience!
Lance Logan - April 11, 2022
Friendly staff, clean and secure facility, staffed office 7 days a week, restrooms, great specials, moving supplies fairly priced...our first visit at Sherlock storage went very well. We're happy to have found them.
Erin Koeppen - March 30, 2022
Sherlock staff is friendly, helpful and accommodating. Storage facility is clean and easy to access.
Lynda Moynihan - March 5, 2022
We rented a unit for storage while in the process of moving from one location to another. The staff was helpful, friendly and went beyond in kindness in helping us find the correct size unit. We found Sherlock to be clean, safe, protective, well lit, and convenient. We would recommend Sherlock Self Storage to anyone who is in need of storage.
Predrag Nikolik - February 21, 2022
Best storage place
Caroline H - February 8, 2022
Tom was so extremely helpful! Getting set up is super easy, contract is through DocuSign. Facility is really clean. I would highly recommend to friends and family.
Sean molloy - February 8, 2022
I was only moving stuff there for a client but the facility seems nice and clean barely knew they have music playing so it's not dead silent which was nice I didn't get to interact with the people working there so I can't say anything about them but on all seems like a decent facility
Michelle Goans - February 4, 2022
Best customer service in 10 years renting a storage unit, traveling so moving things, very pleased with this company and staffing.
Alexis Rios - January 31, 2022
Great location and facilities, easy access, great personnel (friendly and helpful). Nice music inside, excellent overall. Thanks
High Rock Honey - December 29, 2021
Great staff, awesome place, very secure, clean, and easy to get to when moving stuff in or out. I'm proud to keep my stuff there. Feels Very secure.
Dan Young - December 22, 2021
The staff, especially Tom, at Sherlock Self Storage in Duvall was very helpful in getting set up with a space. An extra bonus was the truck that is available to renters at Sherlock Self Storage, that really made it easy to get stuff out of our garage and into storage in the same day.
Starlene Price - December 9, 2021
Staff & owner very friendly & outgoing.
Kyle Siskar - December 1, 2021
Incredible facility and very friendly staff!
Erik Gassler - November 4, 2021
Very friendly service. Clean units with easy access. I loved that I was able to start with a smaller unit and as I needed more room it was easy to migrate to a larger unit. The touchless entry option added during my time using a unit was a nice upgrade that I appreciated. Overall I'm very happy with the service and friendliness of the staff and the cleanliness of the facilities. I'd definitely recommend to anyone needing storage in or around Duvall.
Alex Rios - October 28, 2021
Great place and facilities
Jody Velasco - October 24, 2021
Super great team out here! Very helpful and just really friendly. Highly recommend them! Thanks everyone for making a hard day a little easier.
My 4pups - October 10, 2021
Stellar customer service. Lindsey is awesome.
John & Cindy Scott - October 5, 2021
Rented a second unit this weekend, so far so good, they are great to work with.
Philip Yaklich - October 1, 2021
Great facility in Duvall...always clean, always available, great above and beyond Covid protocols. Lindsey, at front desk ALWAYS AMAZING. The facility simply great, had some cash flow issues for business and Sherlock recognized and worked with us. Always with respect.
Kevin Slover - September 27, 2021
I needed a storage unit on short notice and Sherlock was closest to me so I went on line and they had a special going; 50% discount for 2 months, so I signed up on line. I had to sign the lease in the office but the process was pretty painless. The facility is the nicest self-storage facility I’ve ever seen. Two large lifts, smooth concrete floors, heavy duty moving carts are available to use, air conditioned, music throughout the facility, and brightly lit. The only nit is the size of the parking and unloading area. I’ve got an Expedition with a 14’ trailer and it’s a bit tight to back in. Box trucks are much easier to maneuver so this is a better choice to use. I’m very impressed with the facility, and even turning left out of the driveway across traffic is a breeze.
Erik Gassler - September 27, 2021
Very friendly service. Clean units with easy access. I loved that I was able to start with a smaller unit and as I needed more room it was easy to migrate to a larger unit.
Robert Thomson - September 14, 2021
Great location with helpful staff!! What's not to love?
Marcus Smith - August 12, 2021
Clean efficient storage facility.
Mark Schuldt - August 8, 2021
Tom at the Duvall location was very friendly and helpful. The check in process was fast and easy. This is a great storage option.
Shawn Martin-Truesdell - August 1, 2021
Friendly and helpful service, convenient location, and in the six months we were renting we never had any trouble with access. And they have a truck you can use for loading/unloading, which is a super value.
Cristina Cortez - June 29, 2021
The staff at Sherlock were very helpful and easy to work with. The facility is very clean and well maintained.
jayme butenschoen - June 21, 2021
Friendly staff. Great value. New and clean facility. Safe and secure.
Joseph Connell - June 8, 2021
Upon setup of account and storage room, there are some small issues to share: 1. Get rid of the spinning computer monitors, or put a "semi-circular cage" behind it so that you don't spill your new customers' $7 mocha frappe. 2. The timing on the keypad entry into the elevator needs to be lengthened to allow a user to enter the code, move his cart into the elevator, move around it, and hit his floor number. That is frustrating and potentially a bit unsafe. 3. On day 1 of my lease of the storage room, both elevators appeared to be functional during contract signing. But by 7:30 one of them was out of service. I'll be critical if this elevator is down for multiple days or weeks. 4. The facility is clean and well maintained. Please keep it that way.
Alan Stuart - May 25, 2021
The staff are very helpful and friendly, especially Tom and Lindsey (sp?) in Duvall. I was able to use their truck to move my furniture which saved me money. The facility is spotless and climate controlled. My only minor complaint is the units are accessible from 6 am to 9 pm. It would be great if the evening hours could be extended past 9 pm, but I understand someone has to be on call in the evenings which would increase the costs.
Dmitrii Manchurak - May 14, 2021
An awesome service, great pricing, good security, they even have a WiFi!
Thomas Stella - May 5, 2021
Great experience. Tom was extremely helpful with the whole renting process and very personable. The facility is very clean and well maintained. Hate that I need to use a storage facility but have peace of mind with Sherlock self storage and Tom and the staff.
Paul Anderle - May 5, 2021
Let me just say this is a very clean facility and the gentleman in the office was extremely friendly and helpful. I would highly recommend this both family and friends. The missing star would b e do to the parking area.
Mackenzie Beckham - May 3, 2021
We came by on Saturday looking to get a storage unit that fit the measurements we took as merging households leaves a lot of extra furniture and belongings. Tom was very attentive, nice, knowledgeable, and quick to let us know what benefits we receive with working with Sherlock Self Storage. They are quite fairly priced and when you first open a storage account with them you can use a moving truck they provide. That opened up so much time for us to move. I can't wait to continue using their excellent services and secure location.
KENT VANDERWEIDE - April 19, 2021
Great experience at Sherlock Self Storage-Duvall. Tom is such a helpful guy- He made the whole space-rental process super simple for us. We only needed some storage for a couple of months, but he treated us like royalty.
Jordan Hoffman - April 8, 2021
Excellent people service, clean, accessible, good carts and bins. Will purchase another space if we need it.
Janna N - April 8, 2021
Tom made everything so easy and fast. Great experience, would definitely refer.
sheri sweeney - April 6, 2021
Very clean, great cusomer service. Affordable.
Alisa Oliver - March 28, 2021
Excellent customer service! Clean and well maintained facility. Secure access. Overall we have been very pleased with our experience.
Kyle Garman - March 7, 2021
The staff was very friendly and helpful throughout the whole process. The facility was also very clean and modern. It helps to know my belongings are in a safe place.
kimberly lakin - February 26, 2021
Very clean, nice people and I felt very safe within the storage facility.
Shelly Schreeder - February 22, 2021
Very clean and secure wonderful staff
Jennifer - February 1, 2021
The facility is new, clean and secure, even has an overhang for load/unload to protect your belongings from the weather. Tom could not have been more helpful and informative. Sherlock is lucky to have such a dedicated employee. He was very professional, was informative and patient with all of my questions, and showed us a lot of differently sized lockers and locations.
Mark Stacy - January 31, 2021
Super clean. Super friendly. This place is great
Gettin It NoYah - January 12, 2021
Good storage facility I’ve had my unit with them for a year and have no complaints. Recommend to anyone needing storage space.
Justin Wendlandt - December 7, 2020
We had a wonderful experience getting setup with a storage room. The individual there was very knowledgeable of the storage units and found us one that was the perfect size for what we were planning on storing.
Julie Christensen - May 11, 2022
I’ve taken things to the unit 3 times. Clean, quiet, dry, safe, secure.
Connie Debs - May 9, 2022
We received excellent service from your representative Tom. From my phone call to check on availability and all the way to helping us with carrying out supplies after renting us a unit, his service was top notch. He was kind and courteous and a really great representative for your company.
Caroline Habell - May 3, 2022
I already wrote a google review so just wanted to shout out to Tom and Lindsey! You are the definition of customer service, thank you for all you do :)
JENNIFER MANNING - May 1, 2022
I just love working with Tom and Lindsey at the Duvall location. They both are very positive, friendly and upbeat folks! I refer you every chance I get
Charles Tillinghast - April 30, 2022
9:00 PM is early to close access, esp. when it’s light out late. 11:00 would be much better. The music is grating and stressful. Can more relaxing music be played?
Jean Anderson - April 29, 2022
I just want to thank you again for a really good experience. Tom, did such a good job of making the crazy moving experience easier. Really a first rate facility.
Rhonda Martino - April 28, 2022
Tom was very helpful in reserving my storage unit. Nice & clean facility.
Robert Ritchie - April 22, 2022
People truly make the buying experience great. Lindsey Betts is simply ranks very high in my opinion. I spend 45 years in Sales Management in the Petroleum Industry working for ExxonMobil, Shell, BP, and Idemitsu Lubricants. In my evaluation I would hire Lindsey. She is a very valuable employee! No question.
James Betzer - April 17, 2022
Lindsey and crew, you are always great. So helpful and pleasant every time I walk through the door. Facilities and grounds are clean. A great experience.
Grace Souviney - April 6, 2022
I appreciated how inviting and engaging Lindsey was when I was approached by her from the beginning. When I walked in an asked for a quote, she gave me a wonderful deal of half off a 5 by 10 ft unit for the first three months and that’s what instantly sold me. She talked me through the contract thoroughly and was welcoming to have me rent out a unit.
Bobbie Okazaki - March 7, 2022
great
Stan Praslick - March 3, 2022
Great customer service. Clean and well maintained facility.
Sharon Gorman - February 19, 2022
Tom was very professional, helpful and informative, and that made it easier for me to make a decision to move forward with leasing a storage unit. Your facility is very neat and clean with a lot of options.
Mike Barlage - February 14, 2022
As always you did a great job and I now am the proud owner, again, of three of your storage lockers. The moral of this story is NEVER ask your grand-daughter what items of your furniture she would like for you to store for her until she has a house of her own. I should have limited her to 50, or so!
Michelle Goans - February 2, 2022
Incredible service. Tom is the nicest person I have ever done business with!
Alanna Muir - January 1, 2022
Great! Lindsey has been awesome to work with!
Patricia Baird - December 24, 2021
Every employer should be so lucky to have a Tom H. I've had years of customer service experience as a biz owner of 25+ and formerly a trainer customer service manager. My customer service experience with Tom was OUTSTANDING! Tom is passionate, caring, aproachable, and knowledgeable - I was treated like I was his family, he professionally cared for my needs, suggested units that would best serve me, and provided comparisons based on what he learned my usage needs were going to be. I got a wonderful tour of a facility from an employee who was proud of the amenities of his facility and one in which his confidence and pride gave me confidence in renting. If promotions, COLA or raises are in order - my vote is for TOM ! Patricia B. - Unit # 1026
Richard Solbrig - December 17, 2021
Tom was extremely helpful, both on the initial phone call and the on/site meeting to rent a unit. All of my questions were answered in a very friendly and clear way. It was clear that Tom was very proud of the cleanliness and overall condition of the facility.
Magdalene Krelle - December 14, 2021
Lindsey was terrific. Very personable and answered all my questions.
Michelle Goans - December 3, 2021
Incredible service
David Smith - November 19, 2021
Tom Heslin was very helpful in finding me the right unit for my needs.
ANDREA LAZAR - November 15, 2021
New facility, very clean and I like that it is heated well. The renting process went smoothly. The staff is very nice and helpful. I feel good with my new storage place
Mohammad Ansary - October 28, 2021
Excellent service.
Kipp Barker - October 26, 2021
Wonderful facility. Very clean & well maintained. Easy access except parking at very busy times but, that didn't happen very often.
Rhonda Driver - October 6, 2021
Very good. Very clean.
John Scott - October 5, 2021
so far, so good. We just rented a space this weekend, everyone was so nice and helpful.
Dani Ocampo - September 29, 2021
Only complaint is the unit was very moist and we had mildew on some of our items. Our boxes were also damp.
John Scott - August 31, 2021
so far, so good. We just rented a space this weekend, everyone was so nice and helpful.
John Groat - July 31, 2021
Tom did a great job helping me get my account set up. He was also very helpful showing me the unit and how to work the locking mechanism.
Dan Astefanei - July 20, 2021
Excelent service. Tom is a great guy! Nice and clean place..
Robert Runnells - July 17, 2021
We love the friendly service and accessibility of Sherlock Storage in Duvall, WA. Easy, accommodating and helpful. Full service all the way around, great facility/perks and highly recommended!
Magdalene Krelle - July 9, 2021
Lindsey was terrific. Very personable and answered all my questions.
George Lewbel - June 25, 2021
Super friendly staff, totally clean place, all great!
Michael Zwack - June 25, 2021
Moving truck was very nice Also the building being made of mostly concrete & steel lessens risk of fire.
James Betzer - June 18, 2021
Clean, nice, facility. Easy access. Lindsay was extremely great!
Joe Connell - June 8, 2021
Upon setup of account and storage room, there are some small issues to share: 1. Get rid of the spinning computer monitors, or put a "semi-circular cage" behind it so that you don't spill your new cusomers' $7 mocha frappe. 2. The timing on the keypad entry into the elevator needs to be lengthened to allow a user to enter the code, move his cart into the elevator, move around it, and hit his floor number. That is frustrating and potentially a bit unsafe. 3. On day 1 of my lease of the storage room, both elevators appeared to be functional during contract signing. But by 7:30 one of them was out of service. I'll be critical if this elevator is down for multiple days or weeks. 4. The facility is clean and well maintained. Please keep it that way.
Alan Stuart - May 25, 2021
I already left a 5 star Google review, but I want to give you direct feedback that Tom and Lindsey (sp?) in Duvall were fantastic to work with. They are great representatives of your company.
Dmitrii Manchurak - May 14, 2021
An awesome service, great pricing, good security, they even have a WiFi!
David Smith - May 12, 2021
Tom Heslin was very helpful in finding me the right unit for my needs.
Tom Stella - May 5, 2021
Great experience. Tom was extremely helpful with the whole renting process and very personable. The facility is very clean and well maintained. Hate that I need to use a storage facility but have peace of mind with Sherlock self storage and Tom and the staff.
George Lewbel - April 1, 2021
Super friendly staff, totally clean place, all great!
Derek Griffith - April 1, 2021
Excellent!!
Bryon Runyon - March 22, 2021
Facility was clean. Security was high. Customer service was beyond expectations. Truly remarkable customer service.
Zachery Miller - March 8, 2021
The move in experience was so easy. One visit to the website, one phone call and done. The free truck reduced the stress of moving and the cost.
Kyle Garman - March 7, 2021
The staff was very friendly and helpful throughout the whole process. The facility was also very clean and modern. It helps to know my belongings are in a safe place.
Mike Barlage - March 2, 2021
Great experience - - well thought out building, very clean and easy to access! Personnel (Jim and Tom) are great to work with!
Robert Pepka - February 12, 2021
Had a great experience with getting set up. Was given several options, and they met my needs. I'm excited about having the option of using the facility's moving truck!
Ghost Star Morgan - February 8, 2021
It was easy, clean and very friendly. Thank you! The gentleman who helped has THE BEST customer service skills I've experienced in a long time.
Mike Barlage - January 14, 2021
I felt very good. It was quick, and the paper work wasn't anymore than I expected. The room was clean and ready for occupancy. All in all everything was great!
John Schneider - January 10, 2021
The agent we dealt with , Tom Hestin was fantastic. He was very friendly and accommodating. He removed any doubts I may have had about renting a unit.
Paul Drayna - January 4, 2021
Prices are reasonable, and move in was quick and easy. Tom the property manager was friendly and helpful. Thank you.
Kimberly McCullough - December 29, 2020
The size of the unit is smaller than advertised. It said 10x5, but is more like 10x4.
Tracy Roeder - November 30, 2020
Experience went well, getting a storage space was smooth. Even when we ran out of space we got prompt answers to our questions.
DEBRA FRANCO - November 25, 2020
I HAVE APPRECIATED THE COURTESY FROM THE GENTLEMEN IN THE OFFICE. THEY WERE ALWAYS ATTENTIVE, FRIENDLY, AND KNOWLEDGEABLE. I WAS GRATEFUL FOR THE CLEANLINESS OF THE BUILDING. I APPRECIATED THE COVID-19 PREVENTION THAT THEY PUT INTO PLACE, WITH HAVING GLOVES AT THE TABLE WHERE THE CODE BOX IS AND WHERE THE ELEVATOR IS. IT WAS FABULOUS TO HAVE THE DOLLY'S TO TRANSPORT ITEMS FROM MY VEHICLE INTO THE BUILDING. I COMPLETELY TRUSTED THE SECURITY OF THE BUILDING AS WELL. I WOULD HIGHLY RECOMMEND SHERLOCK STORAGE !!!
