4.7
Out of5 Stars
Overall rating of 772 reviews.
Read our reviews showcasing our customer's experience with our company, outlining our commitment to service and a happy customer. We are dedicated to customer feedback and reviews to listen to our customers and provide the best service possible.
We appreciate our customers taking the time to share their experiences and look forward to working with you.
Teo Ekstrom - March 2, 2023
They were super flexible with me and my stuff was totally secure. Recommend.
Willis Slane - February 10, 2023
JIM at SHIRLOCK is a wonderfully nice guy. I enjoyed our conversation. I also was very surprised to know they have a free one day use of a moving truck as well as first month free. AWESOME!
Dean Toner - February 9, 2023
I felt like this was a complete misfit from the beginning. Their unit costs where higher than I anticipated and higher than some local alternatives. The manager pushed for much larger units than I needed. I felt like I was constantly being upsold when all I needed was a place to store some stuff short term. I had to provide proof of insurance etc. or face additional charges. And when I rejected larger unit offers the managers attitude got worse. After settling on a unit and moving my items in the cost of the unit increased by almost 70% without warning. I vacated within two months to a different competitor. When I gave notice the manager was rude (again) and had yet more rules for how I was supposed to vacate (10 day written notice). I just left. I do not recommend.
Vitaliy Yagolnikov - February 1, 2023
Very nice, clean storage place inside and out. Very polite and very helpful staff. Great customer service. Reasonable prices.
Gaylene Adams - December 10, 2022
Always accommodating friendly! very secure. No problems in Two years easy access
A'riel Andersen - December 5, 2022
Great atmosphere the gentleman at the front desk was very kind and helpful with finding my partner and I the unit we were looking for ended up renting a 24 hr unit which is awesome due to our schedules it's perfect for us and it's heated and the right price I'd definitely recommend this facility
C R Nunkai - November 7, 2022
The people at Sherlock storage on Bostian Road were very helpful and friendly. They respond quickly to any questions and also carry supplies in their office that you may need while onsite such as boxes and tape.
Thea Gardner - October 8, 2022
Our experience with Sherlock Storage was very positive. The staff was always helpful and service oriented. The facility is very clean and conveniently located. I highly recommend using them for your storage needs!
Annie Tarr - September 25, 2022
My son booked a unit for us on line, but when I arrived someone else's lock was on the unit. After some time it was determined that an error was made and the unit was indeed rented out by another customer. After the initial mix up and confusion, they made every effort to make the situation right for us, and we appreciate that very much.
Susan Fritch - August 29, 2022
I have used this storage facility for many years. I felt my belongings were very secure, and easy to access. I recommend Sherlock Self Storage for storing your belongings.
Craig Lebakken - August 17, 2022
Jeannie is the best. Enough said.
Ryan Jorgensen - June 21, 2022
Tucked away, reasonably priced, well maintained, good security.
Lisa Bontempo - June 3, 2022
Staff is great, the facility is well taken care of and the Units are very clean. I would highly recommend them.
Roman Brunets - March 28, 2022
Great customer service. Safe and good location.
CJ Stone - March 17, 2022
These folks have saved me from Public Storage, who jacked up my rates twice in 6 months and has low quality storage and customer service. Sherlock in Woodinville is night and day and hit all the points for me. Nice, Very Clean, Indoor, Climate Controlled, Great Price and Free Moving Truck with Amazing Customer Service from 2 different folks there. They are running a business how it should be ran. Thank you!!!
Leslie Chapman - March 1, 2022
We just moved our offices to Maltby and needed a place to store equipment and also banking and customer files in the interim. The staff here was responsive, friendly, and got us set up within a matter of minutes. Highly recommend, process was painless.
MIKE FOX - February 16, 2022
The assistant manager ( Jeanie) signed me up for my storage locker and then personally walked me through the center's entire procedures as well as the location of my personal locker and how to utilize it in a totally safe manner. Jeanie's performance was outstanding and that combined with her wonderful personality tells me it is a good place to do business with.
Andrew Y. - February 12, 2022
Good self storage facility. Been there 2years and never had any issues, I'd recommend to anyone looking for a unit.
Robin Elmendorf - January 27, 2022
Reasonable prices, nice clean facility.
jr__b b__rj - December 23, 2021
The storage units are very nice, clean and dry. The staff is always friendly and ready to help.
Jenna Gould - November 18, 2021
I have to say, I am thoroughly impressed with my experience at Sherlock Self Storage of Woodinville. Jim provided the best customer experience and went above and beyond to make sure we had our storage unit locked in and ready to go. He was very kind, thoughtful and made the process very smooth and simple. His communication was top notch and all details were walked through. I highly recommend!
Sharon Mauch - September 25, 2021
The staff is always pleasant and helpful. Communication is good when invoices are ready or when changes occur. Units are easily accessible. Would definitely recommend!
Nate Lyons - September 22, 2021
Made the mistake of being inside the gate a few minutes after 10:00 when they close and couldn't get out for over an hour and 40 minutes. What kind of place holds you hostage for that long for losing track of time. Ridiculous that there isn't a way for someone to let you out remotely. Instead the security company said they have someone coming from Tacoma and won't be there for an hour and a half. very mad considering I have to be up by 4:30 in the morning.
Dan Kiley - August 26, 2021
Very clean and secure facilities. Very prompt responses from ownership
Mike Bailey - August 20, 2021
The staff at the Woodinville Sherlock Self Storage were very helpful and supportive in our transition from Woodinville to Arizona. Our plans changed a few times and we weren't sure how it would all turn out. They supported us the whole way and made the move much less challenging. We really appreciated it!
Krystal Lillehaug - June 23, 2021
Best storage place I've ever had. The staff is so great and helpful. They're very accommodating
Dr. Hanna Ekstrom - March 13, 2021
Jim and the team at Sherlock Storage in Woodinville are amazing! They made our move in so easy, even providing a free rental truck for our move in! The space is perfect, with easy on-off access from 520 and spotless units, and their rates really reasonable. I highly recommend storing your stuff here!
Karl Krauskopf - February 28, 2021
We had a great experience with this storage company. Easy to work with, very friendly. We used their moving truck many time during our time with them.
ELMER RODRIGUEZ - January 28, 2021
Sherlock storage is by far the best storage around! Their rates are very reasonable.The place is clean and well run. The management is helpful, polite, and caring. We have been at Sherlock for many years and have always loved this place. They have different sizes of storages and parking for all needs. Perfect location for access to highways and freeways. Great for individuals and businesses.We recommend to everyone!
Derek Washington - December 8, 2020
The efficiency and kindness of the staff allowed me to feel welcomed, and not a burden.
Mannu Vazquez - December 2, 2020
Nice staff nick its a good guy explains everything walks you out to explain how to access to your storage, i got this deal they had and i am really satisfied i would recommend this location to any body.
Darren Marino - December 1, 2020
Affordable and the drive up units made life easy. Thanks
Aaron Moffitt - November 28, 2020
Nice clean unit and friendly managers.
Emily Klever - November 22, 2020
Excellent customer service, clean units and great prices. I especially like their Covid-19 policies- sanitizer, masks, limited customers in the office.
Jo Jo - November 18, 2020
Amazing customer service. They have gone above and beyond for me when I was moving and had a lot of stress. They are flexible with the days of move out and make sure you are happy as a customer. Their truck is a great resource for moving and it's really nice quality. They are also cheaper than Uhaul for needing to rent the truck once you get to use it for free for the first time in the first 30 days. I can't say good enough things about their customer satisfaction.
Drew NoYah - November 2, 2020
I’ve never had any issues with Sherlock self storage in Maltby. Management is very nice and they keep up the facility nicely as well. Unit is good, little pricey but most all storage is these days. Recommend to anyone looking for Self Storage.
Paula Bordenet - October 22, 2020
So easy to work with and they had excellent pricing. I needed a short term rental between selling and buying a new home, and they were so flexible with me and helpful in making the process as easy as possible.
Michele Miller - September 23, 2020
This facility is super clean, the staff responds quickly and are knowledgeable and friendly. Great experience moving in!
blemur11 - August 12, 2020
Had a great experience renting a storage unit from Sherlock for about 6 months. Hassle free, no unforseen charges, just very transparent and good people over there. Also, they have a complimentary truck to move your stuff into your unit. Only good things to say, thanks a lot Jim & associates!
RoccoCristofaroPhoto - August 1, 2020
Very easy access and friendly stuff.
Kristen Frey - July 11, 2020
Great experience with Sherlock. We have used their storage facility twice on two different occasions and have been impressed with their customer service and the facility. Jim was communicative and very helpful!
Vitaliy Yagolnikov - July 1, 2020
Very nice, clean storage place inside and out. Very polite and very helpful staff. Great customer service. Reasonable prices.
Jeffrey Salazar - June 27, 2020
This place is very clean, Jim is great and the units are well kept and bigger than expected. My whole family has storage here. Places for outside RV/cars and truck storage as well.
DAN MIOC - June 20, 2020
This is my very first time to get a storage. I always thought is a hassle. Jim proved me wrong!
Michele Miller - May 26, 2020
This business is super clean, neat, well-managed. Our move-in was simple and everyone we talked to was knowledgeable and friendly. Great experience overall! Glad to be there.
Michele Miller - May 26, 2020
This facility is super clean, the staff responds quickly and are knowledgeable and friendly. Great experience moving in!
Jeanette Dorsey - May 1, 2020
Friendly, personable and very helpful!
Tracy Fields - April 5, 2020
Since their much needed owner/manager change much better place. Nice and courteous as well as helpful, would recommend them to friends.
Joshua Russell - March 4, 2020
Great staff. Very clean and well maintained facility. Free truck makes it a great value.
Denise Uhrich - February 6, 2020
I had a unit for 4 years. My mother moved into my home and we had "movers" move her belongings to the storage unit. Once she passed away it was a logistical (we don't have a truck to move the furniture) and emotional nightmare. We chipped away at giving away, donating or trashing the "stuff". It took us weeks, no months! longer to empty than we anticipated and the staff at Sherlock we so very king and understanding and allowed us to continue to pay the rent but on a pro-rated basis until we were finally finished. That took a great deal of pressure off of my sister, my son and myself. Thank you Sherlock Storage, if I am ever in need of a storage rental I will come to YOU!
dave benjamin - January 31, 2020
This place is very clean, Jim is great and the units are well kept and bigger than expected. My whole family has storage here. Places for outside RV/cars and truck storage as well.
dave benjamin - January 30, 2020
This place is very clean, Jim is great and the units are well kept and bigger than expected. My whole family has storage here. Places for outside RV/cars and truck storage as well.
Daniel Berry - November 18, 2019
I store my drift boat here. Their price was the best in the area and the gent running the office was super friendly and helpful.
Daniel Berry - November 17, 2019
I store my drift boat here. Their price was the best in the area and the gent running the office was super friendly and helpful.
Thomas K. Atwood - November 7, 2019
Very accommodating - I needed an extra unit quickly and I had it in 5 minutes. Great access and staff. Thumbs up.
Thomas K. Atwood - November 7, 2019
Very accommodating - I needed an extra unit quickly and I had it in 5 minutes. Great access and staff. Thumbs up.
Debbie Delahanty - October 5, 2019
Awesome experience. They even offered to let us use their box truck to move in. Lock was sticking and they fixed it within a day.
Gustavo L - October 4, 2019
Recently moved to WA from CA, where we've had storage units for the last 10 years at various locations for our businesses and personal storage needs. So you can say we are 'experienced pack rats'. This has been by far, the most pleasant experience getting a storage unit we can remember. EXCELLENT customer service! Clean facilities. Cameras everywhere for security. Lights on the hallways that work. They even allowed us to try our old 'slide n plug' locks before we determined a new one was needed. And the 3 Months at 50% off offer is simply unbeatable! If this company expands into CA, they'll make a killing. The difference in customer service culture alone would guarantee their success.
Jakob Walker - October 1, 2019
Amazing storage facility. Easy to access right off of 522! We will be using them in the future and recommending anyone we can to them!
Larrie Gates - September 11, 2019
Great employees and communication and always willing to work with you and emails get answered super fast
Dane Kowalick - September 9, 2019
Now I don't know why you would choose a detective for your logo if you were a private storage company, but my pallets and pallets of cocaine have not been ceased yet so I'm not disappointed.
Brianna Hills - September 8, 2019
I used Sherlock Self Storage for about 3 years on and off until recently and had the most amazing experience. My son always had to stop by for a lollipop and to say hi to Jim. Thank you so much for killing all of my spiders for me and helping me move things around throughout the years.
John Sord - August 23, 2019
Over priced
fee ga - July 10, 2019
I called and talked with the manager about a rental unit. He stated that they had a unit that would meet my need so I drove over to take a look. The unit was perfect and the rental process was quick and easy. I moved my stuff in the next day. We rented the unit for a year and had no problems. I felt very safe having out stuff there for that period of time.
Cala Lewis - June 26, 2019
I reserved online and Janine? (I think) called me right away to see if it was correct. It wasn't, on my part, so she fixed it right away. She was very helpful, with meeting my budget and time. Also, got to use the box van for FREE!! Very pleased to know that my belongings will be taken care of since I'm moving out of state....
Laura Yen - May 9, 2019
This is the best storage experience I have had. The people there are friendly and fun, the unit was meticulously clean, and the location is easy access to Hwy 522. A great experience.
Laurie G. - May 4, 2019
I used to have a unit here a couple of years ago. I guess they've changed owners. I have to say the new owners are great! it's clean and safe. the prices are reasonable and the staff us very friendly and helpful. He even gave me a discount and the beat unit. I'm very happy with the service. if you need a storage unit, I highly recommend this Sherlock storage! plus the location is super handy.
Dave Stewart - March 23, 2019
Helped me find a good storage space quickly and took time to walk me through how everything works .
Danielle Woodall - March 17, 2019
We did some research online for storage units prior to picking Sherlock in Woodinville. Sherlock seemed to work best for us. From the first call, to meeting Jim at the front desk. Everyone we dealt with was very friendly and helpful. Nice and secured storage units. No problems at all so far!
Angry Earl - March 9, 2019
Great facility, convenient location, and super friendly staff.
Molly Mallon - February 28, 2019
Very friendly and helpful! The free moving truck the first 30 was an added bonus!
Dee McCowan - February 25, 2019
I really liked this storage unit and facility. It was clean, easy to access, and the folks there were helpful through the process when I began the rental and made it easy finalize when I was done with my unit. The prices were also good.
H Simmons - February 13, 2019
They are by far the best! Not only great rates but the staff is amazing. The property is clean and well maintained. On one of my visits I realized the next day that my lock was still attached to my keys. Evidently I had closed the door to my unit slid the latch and left with the lock. The following day I realized what I had done. Im thinking by now my stuff is long gone. Not a chance. I was so happy to hear that when staff did their regular nightly ground check they noticed the lock was missing and were able to secure my unit by putting a lock on it until I could return with my own. That to me was huge! I know my things are always safe and I dont have to worry. Thank you so much!
Bonnie Craig - February 11, 2019
Great place to store your items, weather moving or just need a place to store your things. Easy access, heated units available. Great rates, nice specials
Kevin and Amy Thompson - January 29, 2019
Wonderful management!
Tanya Nazariya - January 21, 2019
I have been using Sherlock Self Storage for Close to a year now. I have about 7 units with them!! Jim is so wonderful, caring and friendly. He goes above and beyond to make sure you get the space you need and the best customer service. He has even met people out there for me when I was in a pinch and has helped me unload my truck a couple times. Things he most certainly isn't required to do. I couldn't be more grateful! They always do their best to get me the best deal possible. I recommend them to anyone who is looking for storage solutions. Their property is clean and well kept and is very secure.
Jack H. - December 28, 2018
I have rented a lot of storage units over the years and this facility is one of the best. The units are clean and reasonable but most of all, the people who run the facility are exceptional. Kind, helpful, flexible when possible. I highly recommend this location.
E Evans - December 13, 2018
Friendly staff, I had no problems whatsoever, and the facilities are clean and well kept.
Filip Hantson - December 11, 2018
Excellent storage place, fantastic personal service (Jim is awesome!) and availability of a box truck is pretty cool! Highly recommended!
Ryan Singletary - October 5, 2022
One thing that would have made our experience more secure is to have access codes be client's actual phone numbers so that you have a running log of who is gaining access to the site. With the general gate code to gain entry, it seems less secure to us, though we didn't have any trouble whatsoever during our stay.
SUSAN FRITCH - August 28, 2022
I think you charge too much for rental of storage. I got a discount when I first rented the storage, and then the cost kept going up after that. I would like to see another discount. I have been renting the storage unit for 3 years. I feel that is deserving of another discount.
Stacy Batten - August 26, 2022
Over the past 3 months we used storage units at both Duvall and Woodinville locations and both staff were wonderful to work with and so very helpful. Everything was clean and easy to access. Tom in Duvall and Jim and Jeannie in Woodinville are wonderful people.
LEA BAKER - October 31, 2021
Professional, personable, friendly folks gives you assurance your things will be taken care of even though they're in "storage".
JOE FARMER - September 17, 2021
i rented a space there at Sherlock woodinville for more than 20 years, since july 2001. i will miss getting my email receipt every month! :)
LINDA JACKSON - September 1, 2021
Jeannie has been such a help over the past 7 years of having my unit. I have recommended my mother, father in law, family business, brother in law to your facility because I don’t trust anyone else. Thank you for being so great!
Stephen Grasser - August 12, 2021
Excellent service and communication, clean facilities and a reasonable price. Also you are one of the few storage locations that offered all of the requirements needed for my companies policies to utilize for storing company goods.
Jennifer Cumming - July 9, 2021
Jim was SO helpful!! And efficient, it was myself and one other customer and he attended to us both basically at the same time, fast & efficiently. Really great experience!
Kari-lynn Wenciker - June 2, 2021
Thank you for outstanding service!
Debra Silver - April 23, 2021
We had a great experience. It was clean, efficient and cost was better in Woodinville.
Patrick Stone - February 26, 2021
the service was good and clear. professional , easy access to freeway and close to my house. clean and secure. great Jim Raguse was great to deal with. Pat Stone
ANDREW OPS - February 23, 2021
WSS is a great place, I only switched to a bigger unit- I did not leave my affiliation with you. The staff is great and I appreciate that you have an eye on the place to keep the operation clean and safe. Thanks and see you soon. Andrew
Simon Banks - December 14, 2020
Quite good! Jim was very friendly and had ALL the answers to get us set up; he even walked us to the unit and showed us how everything worked.
Michele Miller - September 23, 2020
As I have said before, you all were awesome. i have already left feedback on FB, Yelp and Google. Thank you for making this so easy. Michele Miller
Rocco Cristofaro - August 1, 2020
Great experience.
JUDY BREWER - March 22, 2020
Price of unit should not be so high for clients that have been with you as long as I have. Just to store things should be very minimal.
Chanelle York - July 17, 2019
Your staff was very helpful and kind! We would use them for of our storage needs.
Ho Kei Yip - July 9, 2019
Overall experience with Sherlock was excellent. Staff was always polite and professional. Storage facility was clean and secured.
Peter Hauge - May 20, 2019
Overall the two folks in the office in Bothell are awesome, really helpful in getting me setup to move from an existing unit to a new one. I'm really glad that we're working with Sherlock Self Storage for the stuff we can't fit at home right now!
Tim Quenzer - November 12, 2018
Great managers. Easy to communicate with. Would certainly use again if needed
KELLY LAPINE - October 17, 2018
It was a great experience. Jim was very helpful.