4.7
Out of5 Stars
Overall rating of 904 reviews.
Read our reviews showcasing our customer's experience with our company, outlining our commitment to service and a happy customer. We are dedicated to customer feedback and reviews to listen to our customers and provide the best service possible.
We appreciate our customers taking the time to share their experiences and look forward to working with you.
Kathy rRietz - November 19, 2022
I had my belongings in storage for over four years. Everything was in perfect condition and it was as if my furniture had been in a house the whole time! Very pleased with the current manager at Bothell. Very nice and organized manager. Thank you so much!
surotyal - November 9, 2022
Needed a storage unit for business and this was one of the most pleasant transactions I could have had. Regina, the manager, is excellent. The units are secure and clean and reasonably priced.
jeff lindsley - November 1, 2022
Professional, courteous, helpful
Corey Little - October 22, 2022
Great management
Omri Alon - September 7, 2022
Excellent storage facility, clean and secure. Many thanks to the manager Regina for a quick and painless rental process. I’m also a fan of the music playing in the storage areas.
John Burns - August 26, 2022
Awesome clean storage units. The staff was very helpful and always nice! On multiple hot summer days, Regina would stop by and bring us cold waters. Overall, I highly recommend Sherlock Storage - Bothell.
Sarah Harris - July 28, 2022
I’ve used Sherlock Self Storage in Bothell for 9 months and had a really great experience with them. The staff is easy to work with and very helpful, the facilities are kept spotless and well secured. I would definitely use them again if I move back to WA.
Greg Knapp - April 29, 2022
Great customer service. Clean facility, easy check in and fast access.
Amanda Marks - April 17, 2022
I went here to help a friend move out. It's a secure gated facility and coded doors. No bells & whistles & they play music in the halls. I was hearing music & thought it was a toy in a unit & looked up & it was from speakers. Its kinda narrow in the halls & definitely an established building and business. The storage neighbors were all older folks I noticed and no one super sketchy hanging around. So thats a plus.
Bill Garza - March 8, 2022
Very clean place, great staff, secure and affordable!
Greg Knapp - February 7, 2022
Great customer service. Clean facility, easy check in and fast access.
World_of_Paul - February 5, 2022
Staff is very kind and helpful. Brannigan showed me around, answered all my questions, and helped make the rental process streamlined and efficient. Facility is very clean and well kept. Facility feels very safe and secure. Prices are very good in comparison to others in the area and they offer move in specials. Very pleased with my storage needs here.
Doru Pintilei - November 14, 2021
They are very nice, open and easy to work with.
Kristy Bradwin - October 27, 2021
We signed up online for a storage unit (inside 5x10) as there was a promo being offered. We had to go into the office to complete the paperwork and showed up at 5:30 to find the office locked even though they closed at 6pm. We were able to find an employee after 20 mins of waiting who told us we needed to show up 30 mins before closing to complete the paperwork. Nowhere online did it say that.We had to redo all of our paperwork in the office and later found out we got signed up for a more expensive (heated) unit than we signed up for online. There was also an admin fee charge that we were not aware of.The assistant manager was very nice though and helpful when explaining the bill and subsequent overcharge we had.The facility is nice and secure and I would store stuff there again if I needed it. I have just learned to look closer at the paperwork and ask more questions.
Paul Anderle - October 25, 2021
Friendly office personnel, I did however experience more than a few run ins with security patrol. Which was not a bad thing.
mike g - October 1, 2021
All of the people that work here are so friendly and I got to know them by name. I'm always able to find a cart nearby, easy inexpensive truck to use and haven't had to worry about any theft!
Gina Forell - September 13, 2021
The staff and management were amazing specifically Yesenia Wihoite. She was able to get us a storage unit (10x20) in a pinch and even provided a free box truck to make moving a lot less stressful! The overall experience was a positive one...Good value and clean/convenient location!! Highly recommended!
Eric Hardisty - September 3, 2021
Very smooth process including both the online and in office experience. Helpful friendly staff.
Eric Tofte - August 17, 2021
we went there it check things out and Brannigan was one of the nicest people we have been around in a long time. Answered all of our question and we did not feel rushed. If this place is half as good as Brannigan we will be happy. Also great communications.
Eric Tofte - August 9, 2021
we went there it check things out and Brannigan was one of the nicest people we have been around in a long time. Answered all of our question and we did not feel rushed. If this place is half as good as Brannigan we will be happy
Mark Schultehenrich - August 6, 2021
A great group of people to work with. They run a top notch organization. You get what they promise. They go out of their way to make you satisfied. They take security seriously many cameras and well maintained site. Friendly staff who are eager to find solutions.
David Hurley - June 24, 2021
Sherlock Self Storage is a great storage facility in Bothell. We have used this company a few different times for moves to temporarily store products and could not be more pleased. The employees (especially Yesenia the manager who is amazing) are all super friendly, helpful and knowledgeable. They have a variety of storage units, all safe, secure and the facility is very clean. If you need to rent a storage unit don't always look to the big brands... this is a local company and they are awesome!
Richard Wayman - May 3, 2021
They were amazing to me. They accommodated some of the twists and turns with my moving. They were very friendly and helpful.
Erik Gillett - May 1, 2021
Went there to buy some boxes and they helped me out to my car! Great service!
Becci Tomasek - March 26, 2021
As a stager I need storage and I need it to be clean, easily accessible and efficient. Sherlock in Bothell is all of these and more. Yesenia Wilhoite is the proper manager and does an exceptional job! Always calling us by name, being helpful, professional and cheerful, we certainly are blessed to have her! Even during Covid, she took every measure to maintain business and protect her clientele. She has brought so much joy to this location, and always has it decorated for each holiday, runs it like clockwork and keeps it so tidy and nice for everyone. The units are easy to get in and out of, plus having the use of the truck is a bonus and very important to me as well. I feel as though my items are safe and having the additional cameras and security makes this my number one storage option!!
T Jax - March 9, 2021
I rented a unit for over 1 year at this location and I do not regret my decision! Staff members Yesenia and Brannigan operated on a level above excellent; great customer service. Relative to security, I was not worried at all; top notch security (cameras, security, and location). I would recommend this place to friends and family.
Ron H - January 18, 2021
Staff was friendly and amazing. Especially during Covid. Facilities were kept clean and the location felt safe. Thank you
Shelby Barnes - January 18, 2021
Thank you Bothell Sherlock for an easy rental experience! The staff was always kind, reliable, and efficient. Would rent again!
Kim Macdonald - October 24, 2020
Loved my experience with Sherlock Self Storage in Botjell. I got 1/2 off the first three months and the free use of their moving van to move in. It was awesome!
Sean Watson - October 5, 2020
Thank you to the INCREDIBLE staff at the Bothell location. Everyone one was truly a pleasure talking and working with. The unit interior hallways are clean and free of debris. With COVID-19, everyone always went above and beyond making sure the cleanness and safety of the area was a top priority! With gratitude, Sean Watson
J C - September 10, 2020
Incredible facility! Best prices in town!
Michelle Chapman - September 6, 2020
Friendly staff and clean unit. I have 2 units currently. I highly recommend them.
Martha Gruber - August 13, 2020
We have used this storage company twice and have always found them to be professional . The facility is clean and well managed. We highly recommend them.
Toni J. - August 2, 2020
The front desk gentleman was so friendly and accommodating! Sometimes when you walk in an office and it's quiet and you're the only two in the building, it can be awkward. But he was very patient with me finding my Renters Insurance Policy on my email and asked about my day, talked about his work, their offers, and the truck to use for free up to 50 miles. That's crazy, I've never heard of a place offering a free truck if you simply give them a copy of your insurance. It wasn't awkward at all, he was knowledgeable about everything, he is excellent at his job, you can tell when someone hates their life and their job, and he really enjoys it and helping people. He offered to save me some money by offering the old keys that were turned in, and that by taking them I'm accepting the slight liability. I just appreciated he cared, and made sure to look at the unit with me and it was exactly what i wanted. Masks and all, there are few people out there who are still working and just happy to be there, and he' went above and beyond. Thank you, I really appreciate everything!
Michele WoodHouse - August 1, 2020
I love renting space here. I have used other places but at Sherlock the staff is always friendly, the space is always clean, there are always carts available and music is piped in to keep you company. Highly recommended. My only regret is that they have raised prices twice in the two years I've been there. Yet I won't take my stuff anywhere else.
Abby Stone - August 1, 2020
I lucked out finding this place, and I am so happy I chose Sherlock rather than one of the larger chains. I can’t highlight enough how clean this place is: the grounds, the roads, and the units themselves. And on top of that the office staff is organized and friendly. I changed unit sizes about partway through and they were very accommodating - anywhere else I would have been charged fees upon fees. Would definitely recommend.
Dawn Johnson - July 30, 2020
I love these people best storage ever
Samantha Grono - July 30, 2020
Sherlock self-storage was great! Yesenia was very helpful throughout the entire month I used the storage unit & made the process of both getting set up & leaving extremely easy. The rates were definitely reasonable & I would use them again if I needed storage in the future ☺️
Katie Lama - July 28, 2020
This is simply the best storage experience ever! The staff is very friendly and helpful, the units are very clean, more than my 6 pet household. The rental truck always is available, and safely maintained and 50% less expensive option than U Haul. The hours the office is open is expansive. The variety of size of unit will fit any need as you up or downsize your storage need. The price is really the lowest in the region for any size of unit. The staff is happy with the company too, and I can see why. If Sherlock self storage was a girl I had a crush on I would send her 3 dozen red roses
Tia Gaus - July 27, 2020
Came in to buy some boxes for storage. The staff was super nice and helped me find all the right sized boxes for all my many things. The store was exceptionally clean and the staff had great sanitation practices. Will definitely be back
Timothy James - July 22, 2020
Great facility with friendly staff and 24 hour security.
Jessica Ritchie - July 22, 2020
Friendly staff. Easy to work with. Quiet and secure location. Easily accessible. Really good experience overall!
Megan Horner - June 25, 2020
Moving in is super easy and they provided friendly services. The facility is clean and secure! We moved into our storage unit during C-19 and every step had safe contact with masks, hand sanitizer and gloves available.
Tara Soule - June 12, 2020
Sherlock was a great place to store my extra stuff. Always clean and pleasant and loved the indoor units to stay out of the rain. I would rent with them again if I am ever in the area.
Tami Hylback - May 5, 2020
Sherlock offered a great move-in deal--allowing me to have a few months of free storage. That gave me the comfort of going thru my stuff at my pace---especially since the storage is indoor, behind a safe and secure locked door. Ultimately, when I moved out, I was treated as though my word meant something. I told them what day I was moving out--they charged me only up thru that day, not asking for a deposit, etc. Great experience--no complaints.
colleen zakar - April 13, 2020
Clean, safe storage, friendly staff.
Mike Moodi - March 13, 2020
I like the ability to reserve the moving truck at the Sherlock self storage facility.
Brian Legge - March 4, 2020
Avoid Sherlock Self Storage at all costs! They double locked my locker for no reason. I have proof of on time payment! I needed materials from the locker for a business meeting this morning. I was told they they put a lien lock on the wrong locker. I had to wait until 9am for an employee to arrive and remove the lock. If you’re a current Sherlock Self Storage customer, be sure to bring a bolt cutter.
Eric Hardisty - February 13, 2020
Very smooth process including both the online and in office experience. Helpful friendly staff.
Frank Price Sr - February 9, 2020
I thought it was the best storage experience i've ever had! The front office was very friendly and cheerful with us and that made us very welcome at this storage units. Thank you for such kindness!
Raven Mills - February 5, 2020
Awesome facility and staff. I like that the location is a bit tucked away from the main road- brings that much more security. Stored my truck there and had no issues getting it in or out of the unit. The team that works there is really friendly, easy to get along with. I'll definitely be a repeat customer!
Raven Mills - February 4, 2020
Awesome facility and staff. I like that the location is a bit tucked away from the main road- brings that much more security. Stored my truck there and had no issues getting it in or out of the unit. The team that works there is really friendly, easy to get along with. I'll definitely be a repeat customer!
Xarilla Haddow - January 20, 2020
The lady was very friendly and helpful she walked me through all the sizes and let me choose my perfect fit. Didn’t skip any steps and then went with me to show me how the keys work for the locks super clean and I cannot recomend them more this is a great place for storage at a very affordable price
Xarilla Haddow - January 19, 2020
The lady was very friendly and helpful she walked me through all the sizes and let me choose my perfect fit. Didn’t skip any steps and then went with me to show me how the keys work for the locks super clean and I cannot recomend them more this is a great place for storage at a very affordable price
thenbb1991 - January 19, 2020
People at the front desk out very friendly and take care of their customers.
thenbb - January 18, 2020
People at the front desk out very friendly and take care of their customers.
Liz Rich - December 31, 2019
SO happy I found Sherlock Self Storage! They made the process of moving in and out of a storage unit so seamless!! Their team answered all and any of my questions, were very throughout, showed me multiple units to make the best decision to fit all of my things, and had great hours of availability for the secured gate & had security after hours. The fact that they had a moving truck available with no additional cost within a certain mileage, was amazingly helpful! The majority of my interactions were with Bella, who was a huge help & had great customer service. Would definitely recommend using Sherlock Storage for any storage needs.
Liz Rich - December 30, 2019
SO happy I found Sherlock Self Storage! They made the process of moving in and out of a storage unit so seamless!! Their team answered all and any of my questions, were very throughout, showed me multiple units to make the best decision to fit all of my things, and had great hours of availability for the secured gate & had security after hours. The fact that they had a moving truck available with no additional cost within a certain mileage, was amazingly helpful! The majority of my interactions were with Bella, who was a huge help & had great customer service. Would definitely recommend using Sherlock Storage for any storage needs.
Dani Di Lucca - December 29, 2019
Over many years of storing at this place, I have to say that service has improved. Security was very lax and my unit was actually broken into but they just recently put up a camera system, although I'm not sure if it is inside as well. The best thing about this place, besides being on a hill which is always good, is the manager, Jim. He will work with you and is generally very amiable.
Dani Di Lucca - December 28, 2019
Over many years of storing at this place, I have to say that service has improved. Security was very lax and my unit was actually broken into but they just recently put up a camera system, although I'm not sure if it is inside as well. The best thing about this place, besides being on a hill which is always good, is the manager, Jim. He will work with you and is generally very amiable.
Lynne Petersen - December 21, 2019
A little spendy but a super nice facility and go for the deals! The manager is super nice and helpful!
Lynne Petersen - December 20, 2019
A little spendy but a super nice facility and go for the deals! The manager is super nice and helpful!
Raymond Hagen - November 21, 2019
Very knowledgeable and friendly. Priced just right
Raymond Hagen - November 20, 2019
Very knowledgeable and friendly. Priced just right
Michael Anderson - November 15, 2019
Friendly staff. Great location. Clean and dry units.
Michael Anderson - November 14, 2019
Friendly staff. Great location. Clean and dry units.
Wendee Bell - November 12, 2019
Great place. Clean and dry storage units. Very secure. Good prices. Management is very nice and helpful. I highly recommend them.
Wendee Bell - November 11, 2019
Great place. Clean and dry storage units. Very secure. Good prices. Management is very nice and helpful. I highly recommend them.
Shannon Williamson - August 20, 2019
Super easy to work with!! Highly recommend!
Shannon Williamson - August 19, 2019
Super easy to work with!! Highly recommend!
Mark Gettleman - July 18, 2019
Nice, safe, clean
Mark Gettleman - July 17, 2019
Nice, safe, clean
Jennifer Elise Poston - July 2, 2019
The manager, Jim, was warm, welcoming, informative, and went above and beyond during our move in. The space itself is clean, dry (not musty!), and easy to access. Other storage spaces have polite employees, but Sherlock Storage has downright friendly ones! I have enjoyed every interaction with Sherlock Storage.
Jennifer Elise Poston - July 1, 2019
The manager, Jim, was warm, welcoming, informative, and went above and beyond during our move in. The space itself is clean, dry (not musty!), and easy to access. Other storage spaces have polite employees, but Sherlock Storage has downright friendly ones! I have enjoyed every interaction with Sherlock Storage.
Jerry Campbell - June 27, 2019
New edit: spoke with the CURRENT Manager of the facility, and it sounds like he's made several changes for the good, here. The jokers I dealt with a few years back (which prompted the negative review), are gone and the security has been overall upgraded. Maybe this place's okay after all. :) As long as you don't care about the stuff you leave.... Had to down-right bully the manager and the maintenance guy to fix the door to our unit, after I discovered it could EASILY be opened, with the lock in place and secured.
Jerry Campbell - June 27, 2019
New edit: spoke with the CURRENT Manager of the facility, and it sounds like he's made several changes for the good, here. The jokers I dealt with a few years back (which prompted the negative review), are gone and the security has been overall upgraded. Maybe this place's okay after all. :)As long as you don't care about the stuff you leave....Had to down-right bully the manager and the maintenance guy to fix the door to our unit, after I discovered it could EASILY be opened, with the lock in place and secured.
Nichole K - June 19, 2019
Amazing customer service, flexible staff, friendly, easy to use.
Nichole K - June 18, 2019
Amazing customer service, flexible staff, friendly, easy to use.
Leslie McFadden - June 12, 2019
Very well maintained and secure facility. The free moving truck was a huge help!
Leslie McFadden - June 11, 2019
Very well maintained and secure facility. The free moving truck was a huge help!
DANA VOLKMAN - March 8, 2023
My Family is seriously satisfied here. Always friendly staff. And very helpful with what ever we need or a question answered. Always clean and tidy. And good prices from what we have looked into regarding other places. Also very happy with the security. Thank you or all that is done.
William Ott - December 29, 2022
Regina Gallardo (Prop Mgr) was very helpful and patint as I made my selection of units. She was outstanding. Bill
Kathleen Rietz - November 19, 2022
I had my belongings in storage for over four years. Everything was in perfect condition and it was as if my furniture had been in a house the whole time! Very pleased with the current manager at Bothell. Very nice and organized manager. Thank you so much!
jeff lindsley - November 1, 2022
Professional, courteous, helpful
Janey Wahl - September 5, 2022
GREAT
Wilmer Pena orellana - August 4, 2022
Very good,service
Sean Yao - July 5, 2022
My experience with Sherlock Storage was great as always. I have been with Sherlock for quite a few times, and the service has always been on point.
David Johnson - October 10, 2021
I had good experiences with communication, location, and quality of service. Regular price increases were unwelcome but tolerable. Only stopped renting due to moving out of the area. I do not like being asked to post reviews on social media, it makes me want to leave a poor review on principle.
Travous Banks - August 26, 2021
I felt great about my experience with your storage unit. Customer service were amazing from the communication to making sure everything was perfect for me while there. I only rented a car space for a few month but the peace of mind your storage unit gave me was unimaginable! In short I’d like to just say keep up the great work!
Brandi Jones - August 3, 2021
Getting my storage unit was seamless and if/when I had a question, it felt like your staff knew who I was and was extremely helpful every time!
Angela Stockdale - June 1, 2021
Yesenia and Brandon were very helpful! It was a great experience, from signing up to checking out. Great staff!
Ron Harvey - January 18, 2021
Staff was friendly and amazing. Especially during Covid. Facilities were kept clean and the location felt safe. Thank you
Jeanie engebrecht - December 10, 2020
My experience was very good! Yesina from Bothell Wa got me a storage area that I wanted fast after I did not like the other place I first picked Thank you so much! Jeanie E
Tekie Mehary - December 3, 2020
Over all it was a very good experience. Very professional and courteous service!
Sean Watson - October 2, 2020
Thank you for your ALWAYS INCREDIBLE service. You and everyone as always been a pleasure knowing and working with! The storage units are clean and clear of any debris. Plus with COVID-19, the facility / team members would put the safety and health as a top priority! Stay safe and healthy! Sean Watson
James-Joseph Croteau - September 10, 2020
Greatest storage facility in town! Very helpful and will take the time to meet your needs!
Cyndi Mullenhoff - July 15, 2020
The unit we rented was nothing special. The people who ran the place made it great. Always kind and helpful
Anne Monks - February 19, 2020
Recently signed up for a storage unit. All the introductions and the information was explained well. The paperwork was immediately sent to my email for my records. Personnel is very helpful and professional. I appreciate the extended hours of operation for use. The pricing is competitive. The property appears well maintained. thanks!
TAMARA BAKER - September 6, 2019
I appreciate Tim and his team of people. They are always courteous and helpful. I have used this facility for 12 years or more.
BILL DAVIS - July 25, 2019
Had great experience with Jim, manager at Bothell facility. Very happy!